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FAQ
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We have thorough 5 cleaning steps to ensure the baby gear’s cleanliness.
Vacuuming, Cleaning, Sanitizing, Drying, and Safe Reassembly
We use a combination of water and mild detergent, or dye-free and scent-free soap (such as castile soap) to remove germs, dirt, stains, and impurities from baby gear items. These types of cleaning agents safely clean fabrics and surfaces using surfactants to remove dirt, grease, and common bacteria and viruses.
We use baby-safe, non-toxic cleaning products and disinfectants that effectively eliminate germs and maintain a hygienic environment for the baby gear.
Yes, toys included with the baby gear rentals are inspected, cleaned, and sanitized after each use to maintain their cleanliness and safety.
In the case of unexpected spills or accidents, we ask our customers to inform us immediately. We provide guidance on how to handle such situations and may offer additional assistance or replacements as needed.
Yes, we adhere to all product manufacturer standards and guidelines for cleaning baby gear to ensure the highest level of cleanliness and safety.
After each rental return, we thoroughly clean and sanitize the baby equipment to prepare it for the next customer.
Absolutely! If you have any specific requests or concerns regarding cleaning or sanitization, please let us know, and we will accommodate your needs.
Yes, we prioritize the use of hypoallergenic and baby-safe cleaning products to ensure the safety and well-being of the babies using our gear.
We only offer high-quality items to rent and if there is damage we are unable to serve another family with that item. As per our Terms, for any damaged, lost or excessively dirty item, you will be charged the retail value to cover the cost of replacement.
Our team will contact you via email if necessary to report damaged, missing, or excessively dirty items and notify you of the retail value to be charged to your card on file.